Frequently Asked Questions

Feel free to contact us whenever you have problems.

How long the photo enlargement will process?

Generally, our system will take 15 to 30 seconds for 200% and 400% enlargement. If you are using 800% upscale, it will take 40 seconds to half and one minute. To learn more about it, please read this post - enlarge pictures quickly.

What is the email notification?

AI Image Enlarger provides free email notification services. Powered by this service, you can upload the picture and do not need to wait. Our system will receive your uploaded pictures and process them. After finished, we will deliver an automatic email to your email address with the download URL. You can get the enlarged pictures in your inbox.

How can I cancel my subscription?
  • To cancel a recurring subscription, You can email We will cancel your subscription within 24 hours after we have received your email. Please provide your account email or payment ID. You can also manage your subscription on your PayPal account.

  • No money and credit card required for the Free Member. Enjoy it free.

Can I login and use the Mac/Mobile app by the online account?

Feel so sorry about this. We have no login system on the Mac/Mobile app and you are not able to login your account on these applications. Besides, your payment for the online tool or mobile/mac application can not shared with each other.

What are the credits used for?

Credits will be used for the Face Retouch, Bg Remover and Image Sharpener. 1 credit for 1 image. But for using the other services, you have unlimited permission if you are the paid member.

How to close my account?

Currently, please send us an email that you want to close your account and remove all information. We will respond and process the account removal within 12 to 24 hours. Feel safe as no account information will be stored.

Will my subscription be automatically renewed?

Yes, When you have finished the payment, the price will be charged. Your subscription and images will recur automatically. Our order process is conducted by PayPal, which provides all customer service inquiries and handles returns.

Can I upscale images for 8x or even 16x?

Yes, You can upscale images for 8x right now. We will purchase more powerful servers and hardware to improve the speed and stability of enlargement process. You can expect that.

Will you use the images for other purposes?

For protecting your privacy, all uploaded images/photos will be cleared every 12 hours. We will never use or share the uploaded images/photos for other purposes.

What about the intellectual property?

AI Image Enlarger will not claim ownership over contributed content, upload images and enlarged items. However, you can grant us to use your contributed content to help us improve our services.

What about the returns and refunds?

You can claim a refund request at any time by contacting us in 7 days after you have paid for the subscription. We will issue a refund for used images($0.25/per image). The image processing is considered done when you enlarge the image successfully.

Have more questions? Ask your question here

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